Frequently asked questions
Ordering
Can I cancel my order if I have made a mistake or change my mind?
Yes you have 24 hour cooling off period.
You can edit or cancel your order within 24 hours prior to it going into production. Please email us with your order number.
How do I purchase wallpaper for more than one wall?
Each wall can be added individually to your basket, or you can add up all the widths and use the maximum height.
How will my package be delivered?
Tracked courier service with APC.
Where do you ship to?
Domestic only (UK)
How long will my order take?
5-10 Working days
General
How is Peel & Stick wallpaper different from regular wallpaper?
It has sticky glue (adhesive) on the back so does not require wallpaper paste.
Does Peel & Stick wallpaper damage your walls?
We cannot guarantee that Peel & Stick wallpaper will not damage your wall when being removed due to the wall condition.
Our self-adhesive repositionable and air release Peel & Stick wallpaper can be removed gently, and should not damage your wall paint underneath.
Please note the High Tac range is designed for a stronger bond for stability and long term performance. This is more likely to peel off any loose wall material or surface paint underneath whilst being removed.
Can you use Peel & Stick wallpaper in the kitchen?
Yes absolutely!
Please note: We do NOT to apply on wall areas with close contact with heat and steam.
Can you use Peel & Stick wallpaper in the bathroom?
Yes! Be sure that your bathroom is completely dry before fitting.
Please note: Silicone based products DO NOT work with Peel & Stick products as it will repel the adhesive.
We advise to cut back any silone finished areas and clean as indicated in the fitting guide. Then re silicone the edges after fitting the wallpaper.
Can you fit Peel & Stick wallpaper over old wallpaper?
If the surface is smooth and allows for good adhesion then this should be fine,
We recommend purchasing samples to test prior to ordering.
Do the wallpaper drops overlap?
All our wallpapers butt join (side to side) as standard.
If you require a custom overlap please contact us.
Can I clean Peel & Stick and pasted wallpapers?
Yes, with a water dampened non abrasive sponge or cloth.
Can you reuse Peel & Stick wallpaper?
No, unfortunately not.
How do I remove Peel & Stick wallpaper?
Slowly pull the wallpaper back on itself and gently peel downwards.
Do not pull off at a 90 degree angle! It has been there for some time and has bonded to the paint / wall surface. It may cause damage if ripped off quickly.
If you feel it has stuck strongly to the wall, you can use a hairdryer to heat the adhesive. By doing this, you will be able to remove the wallpaper more easily.
What is Standard and Double width?
All wallpapers come in two widths
Standard width .58 mtr (580mm)
Double width 1.16 mtr (1160mm)
Except the following pasted wallpapers:
Brushed Plaster, Canvas, Rustico and Leather
Standard width .53 mtr (530m )
Double width 1.06 mtr (1060mm)
Technical - Preparation & Application
My wall is a weird shape — how do I figure out how much I need?
Please include the maximum width and height and any excess can be trimmed. We also allow 100 mm top and bottom on our drops. If you are still unsure you can email us at hello@chilliwallart.com and we'll be happy to help!
What tools are needed to fit Peel & Stick wallpaper?
Fitting tools: /collections/equipment
Where do I start the first drop?
Ideally start with Drop No2 (see your install guide with your order).
Wherever you start, we recommend you leave an overlap of 50mm at corners and trim back the excess.
Walls and ceilings are rarely perfectly straight, this cannot be overstated! To ensure your first drop is installed straight, use a spirit level or plum line and mark a stright edge.
Our drops have 100mm top and bottom to allow wriggle room for sloping walls and ceilings. These can be trimmed back at the end.
Please note: For multiple walls remember to fold around 10mm and overlap.
Do I need to clean and prepare my walls before applying Peel & Stick and pasted wallpaper ? Yes !
Yes! Ensure your walls are smooth, dust, dirt, mold and grease free. Clean the surface with a dampened cloth and remove any loose paint. We advise filling and sanding down any holes or surface imperfections.
Silicone based products DO NOT work with Peel & Stick products as it will repel the adhesive.
How long do you have to wait before applying to freshly painted walls?
We advise waiting a minimum of 3 weeks to ensure paint is fully cured and moisture free. All substrates should be dry in depth.
Silicone based products DO NOT work with Peel & Stick products as it will repel the adhesive.
Can I fit on to freshly plastered walls ? No!
Please allow the following time for plaster to dry prior to fitting.
Skimmed walls 2 weeks
New builds 4 months
A mist coat must be painted on to the surface.
All substrates should be dry in depth.
Can you apply Peel & Stick and pasted wallpaper to walls that are damp?
It depends! Ideally walls must be dry and damp free.
However it may be possible with our High Tack Peel & Stick range, as it can help to create a barrier.
We recommend purchasing samples or a small amount to test prior to ordering and leave on the wall for at least seven days.
Can I use Silicone based fillers? No!
Silicone based products DO NOT work with Peel & Stick products as it will repel the adhesive.
We advise to cut back any silone finished areas and clean as indicated in the fitting guide. Then re silicone the edges after fitting the wallpaper.