Refund policy

Repeat Pattern Wallpaper and Mural Refunds 

Due to the fact that Repeat Pattern Wallpaper and murals are customised products, we do not offer refunds or returns. We do offer a 24 hour cooling off period starting from  point / time of order. 

Damages and issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and resolve. 

Refunds

To start a return, you can contact us at hello@chilliwallart.com with you order number. Returns will need to be sent to the following address: Chilli Graphics LTD, Unit 2, Warren Farm, Thornwell Well, Wilmington BN26 6RL, United Kingdom

You can always contact us for any return question at hello@chilliwallart.com.

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return and you have not received your payment, please contact us at hello@chilliwallart.com